Public Information

Cape Fear Public Utility Authority (CFPUA) was formed by the City of Wilmington and New Hanover County to combine their water and sewer operations. It began operations on July 1, 2008. Today, the Authority serves more than 67,000 water customer accounts and more than 65,000 wastewater customer accounts. It oversees more than 1,000 miles of  water distribution mains and nearly 1,000 miles of sewer mains.

Mission Statement

Cape Fear Public Utility Authority strives to inform the public about utility policies and services, billing procedures, environmental compliance, conservation, vendor opportunities and more. We are available to answer your questions at 332-6704. 

More Information:

CFPUA recently created a series of customer brochures to help inform you about:

  • Our work to provide you with award-winning services at responsible rates
  • Ways you can save valuable time and money

Pamphlets & Brochures:

Previews of the pamphlets are being inserted into your bills year round. Below are the complete brochures, which we hope you’ll find easy to read and use.

  • CFPUA and You (PDF) - CFPUA plays an important role in our community’s overall quality of life. Here’s why…
  • Don’t Let This Happen to You!  (PDF) - Property easements are often misunderstood by customers across the nation, leading to costly mistakes. Here’s how to avoid them.
  • Investing in Your Future (PDF) - How CFPUA is tackling your aging infrastructure for current and future generations.
  • Understanding Your Bill  (PDF) - Your CFPUA bill contains a variety of valuable information. This guide walks you through everything it has to offer. Note: Brochure originally written in 2013. Cost to consume CFPUA water now 0.4 cents a  gallon.
  • Waste Not, Pay Not! (PDF) - Handy tips on how to check for leaks that waste your money and our water.
  • Learn from Your Lawn (PDF) - Highlights how your turf can tell you when, and how much, to water.

Additional Resources: